General Terms and Conditions of Sale (GTC)
These General Terms and Conditions govern sales made through the online store “Fleurir l’Avenir” operated by Hélène PIRENNE (sole trader). They apply to sales concluded with consumers within the meaning of the French Consumer Code. Sales to professionals may be subject to specific conditions.
1. Seller Identification
Seller: Hélène PIRENNE (sole trader) – Fleurir l’Avenir
Address: 23 rue de Turenne, 75004 Paris, France
SIREN: 522041151
SIRET: 52204115100021
RCS: Paris
VAT: Not subject to VAT – Article 293 B of the French General Tax Code
Email: fleurirlavenir@gmail.com
2. Products
Products are described and presented as accurately as possible. Variations may occur (materials, colors, screen display, handcrafted production). Photographs are non-contractual.
3. Prices
Prices are displayed in euros (EUR). Delivery costs and optional services are shown before final validation of the order. VAT not applicable – Article 293 B of the French General Tax Code.
4. Orders
Orders are placed via the online process (cart, identification, delivery selection, payment). Confirmation is sent by email. The seller reserves the right to cancel any order in the event of a manifest pricing error, suspected fraud, non-payment, or incorrect information.
5. Payment
Payment is due immediately upon ordering. Available payment methods may include Shopify Payments, credit card, Apple Pay, Google Pay and PayPal (subject to availability). Transactions are secured via payment providers.
6. Delivery
Delivery areas, methods, timeframes and rates are detailed in the Shipping Policy. Timeframes are indicative: preparation generally 1–3 business days; delivery 2–5 business days depending on carrier (except exceptional periods).
The customer must ensure the accuracy of the delivery address. In case of customer error, reshipping costs may be charged.
7. Retention of Title
The seller retains ownership of products until full payment is received. Risk transfers to the customer upon delivery in accordance with applicable law.
8. Right of Withdrawal
Consumers have 14 days from receipt to exercise their right of withdrawal without justification, except for legal exceptions.
Exceptions include (non-exhaustive):
Customized or personalized goods
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Any other legal exceptions
To exercise this right, contact: fleurirlavenir@gmail.com
.
9. Returns and Refunds
Return conditions are detailed in the Returns & Refund Policy.
Unless otherwise stated, return costs are borne by the customer. Refunds are issued within 14 days of receiving the return or proof of shipment.
10. Legal Guarantees
Consumers benefit from statutory guarantees:
Legal guarantee of conformity (2 years from delivery – Articles L217-3 et seq. French Consumer Code)
Guarantee against hidden defects (Articles 1641–1649 Civil Code)
11. Customer Service
Contact: fleurirlavenir@gmail.com
12. Liability
The seller shall not be liable for misuse, failure to follow instructions, or force majeure. Compensation is limited to the order amount unless mandatory legal provisions state otherwise.
13. Intellectual Property
“Fleurir l’Avenir” and all website content are protected. Unauthorized reproduction is prohibited.
Registered trademark INPI No. 4879483.
14. Personal Data
Data processing is detailed in the Privacy Policy (see below).
15. Mediation
Unresolved disputes may be submitted to:
CM2C – Centre de la Médiation de la Consommation
https://www.cm2c.net/
16. Governing Law
These terms are governed by French law. In case of dispute, an amicable solution will be sought before court proceedings.
Privacy Policy (GDPR)
1. Data Controller
Hélène PIRENNE – Fleurir l’Avenir
23 rue de Turenne, 75004 Paris, France
Email: fleurirlavenir@gmail.com
2. Data Collected
Identification and contact data, order and payment data (excluding full bank details), purchase history, customer service exchanges, technical data (IP, logs, cookies, browsing data).
3. Purposes
Order processing, delivery management, accounting obligations, fraud prevention, website improvement, marketing (with consent).
4. Legal Bases
Contract performance, legal obligations, legitimate interest, consent.
5. Processors
Shopify, payment providers, carriers, hosting and technical providers.
6. International Transfers
Data may be processed outside the EU (e.g. Shopify). Appropriate safeguards are implemented.
7. Retention Period
Accounting data: 6 years.
Marketing data: 3 years after last contact.
Cookies: maximum 13 months.
8. Rights
Access, rectification, erasure, opposition, restriction, portability.
Contact: fleurirlavenir@gmail.com.
9. Cookies
A consent banner allows acceptance or refusal of non-essential cookies.
10. Security
Reasonable technical and organizational security measures are implemented.
11. Complaint
You may lodge a complaint with the CNIL if necessary.
12. Updates
Policy may be updated; last update date appears at top.Privacy Policy (GDPR)
1. Data Controller
Hélène PIRENNE – Fleurir l’Avenir
23 rue de Turenne, 75004 Paris, France
Email: fleurirlavenir@gmail.com
2. Data Collected
Identification and contact data, order and payment data (excluding full bank details), purchase history, customer service exchanges, technical data (IP, logs, cookies, browsing data).
3. Purposes
Order processing, delivery management, accounting obligations, fraud prevention, website improvement, marketing (with consent).
4. Legal Bases
Contract performance, legal obligations, legitimate interest, consent.
5. Processors
Shopify, payment providers, carriers, hosting and technical providers.
6. International Transfers
Data may be processed outside the EU (e.g. Shopify). Appropriate safeguards are implemented.
7. Retention Period
Accounting data: 6 years.
Marketing data: 3 years after last contact.
Cookies: maximum 13 months.
8. Rights
Access, rectification, erasure, opposition, restriction, portability.
Contact: fleurirlavenir@gmail.com.
9. Cookies
A consent banner allows acceptance or refusal of non-essential cookies.
10. Security
Reasonable technical and organizational security measures are implemented.
11. Complaint
You may lodge a complaint with the CNIL if necessary.
12. Updates
Policy may be updated; last update date appears at top.Privacy Policy (GDPR)
Returns and Refunds Policy
1. Right of Withdrawal (Consumers)
Unless a legal exception applies, consumers have a period of 14 days from receipt of the product to notify their decision to withdraw. The request must be sent to: fleurirlavenir@gmail.com.
2. Non-Eligible Products
The following products are not eligible for return (non-exhaustive list):
Products made according to the consumer’s specifications or clearly personalized
Unsealed goods that cannot be returned for health protection or hygiene reasons
3. Return Conditions
Products must be returned unused, undamaged and, where possible, in their original packaging, including any accessories.
4. Refund
Refunds are issued no later than 14 days after receipt of the returned goods or proof of shipment, in accordance with applicable law.
Standard initial delivery costs may be refunded according to legal requirements. Return shipping costs remain the responsibility of the customer unless the return is due to an error on the seller’s part.
5. Defective, Damaged or Incorrect Items
In the event of a damaged, defective product or preparation error, please contact us within 48 hours of receipt, including photos, at: fleurirlavenir@gmail.com.
An appropriate solution will be proposed (replacement, store credit, or refund).
6. Cancellation Before Shipment
If the order has not yet been shipped, cancellation may be requested by contacting customer service at: fleurirlavenir@gmail.com.
7. Return Address
23 rue de Turenne
75004 Paris
France
(Returns must be approved in advance by customer service.)
Shipping Policy
1. Delivery Areas
Private customers: Metropolitan France, European Union, Switzerland.
Professional customers: Metropolitan France, European Union, Switzerland, United States, Canada.
2. Shipping Methods
Colissimo services offered at checkout (subject to availability).
Local pickup may also be available.
3. Delivery Times
Preparation time: generally 1 to 3 business days.
Delivery time: generally 2 to 5 business days depending on the carrier and destination.
4. Shipping Fees
Shipping costs are displayed at checkout before payment.
5. Tracking
A tracking number is provided by email when the carrier makes this available.
6. Delivery Address
The customer must provide a complete and accurate delivery address. In case of an error attributable to the customer, reshipping costs may be charged.
7. Unclaimed Parcels / Carrier Returns
If a parcel is returned due to non-collection or incomplete/incorrect address, reshipment may be offered at the customer’s expense. Otherwise, a refund may be issued excluding shipping costs.
8. Damaged Parcel
If a parcel arrives damaged, please contact us within 48 hours with photos at: fleurirlavenir@gmail.com.
9. Delays
In case of abnormal delay, the customer may contact customer service. In accordance with applicable regulations, the customer may request cancellation and refund if delivery exceeds a reasonable timeframe after formal notice, except in cases of force majeure.